How to get help
Email support@shojin.fit. Shojin is run by one person, so please allow a little time — we aim to reply within about 3 days. The more detail you include (what you were doing, what you expected, what happened), the faster we can help.
Common topics
Resetting your password
On the sign-in screen, choose the password-reset option and enter your email. You'll get a link by email to set a new password. If it doesn't arrive, check your spam folder, then get in touch.
Exporting your data
Go to Profile → data export. You can download a CSV of your sets and a full JSON backup of your data. It's a good idea to keep your own copy from time to time.
Deleting your account
Go to Profile → Delete account. This permanently deletes your account and all of your data. This can't be undone, so export anything you want to keep first.
Reporting a bug or requesting an exercise or feature
Found something broken, or want a new exercise or feature? Use the in-app feedback box at Profile → Send feedback. Tell us what you'd like — suggestions genuinely shape what gets built next. You can also email support@shojin.fit.
Reporting someone in a Training Circle
If another member's name or photo is offensive or abusive, open the Training Circle and tap the flag next to their name. Your report comes straight to us and we'll review it. You can leave a circle at any time from Training Circle → Leave circle.
A quick reminder
Shojin is a training tracker, not a medical device, and it doesn't give medical advice. Please consult a qualified healthcare professional before starting any exercise program.
More information
- Privacy Policy — https://shojin.fit/privacy
- Terms of Use — https://shojin.fit/terms
Still stuck?
Email the developer
One person builds and supports Shojin. Tell me what happened and what you expected — screenshots help. support@shojin.fit